Last updated: 08 October 2026
This policy explains when an order with iSec Services Private Limited, trading as iChek Services, can be cancelled, when we refund, and how long it takes. It applies to orders paid online at ichek.info. Orders placed under a separate signed agreement follow that agreement.
In short: cancel before we start the work and you get a full refund. Once a check is under way, the cost of the work already done is not refundable. We do not refund because a report contains findings you did not want to see: you are paying for the check, not for a particular result.
1. What you are buying, and when you get it
Our services are delivered as a verification report by email or through your client portal. There is nothing to ship. Work starts once payment is confirmed and we have all the details we need about the person or company to be checked.
| Service | Usual turnaround |
|---|
| Indian database check, criminal database check | 3 working days |
| Drug test, national ID check | 5 working days |
| Current address, permanent address, employment check | 7 working days |
| Court record check, reference check | 10 working days |
| Education check | 15 working days |
| Address API, KYC API and paid API plans | Immediate: a paid plan switches on as soon as the payment is confirmed |
These are estimates. They depend on third parties such as universities, employers, police stations, courts and laboratories. If a check will take significantly longer, we will tell you.
2. Cancelling an order
| When you cancel | What you get back |
|---|
| Before we begin work on the check | Full refund |
| After work has begun, but before the report is delivered | Refund of the checks not yet started. Checks already under way are charged in full, because the field visit, enquiry or laboratory work has already been paid for. |
| After the report has been delivered | No refund |
To cancel, email contactus@ichek.info with your order reference and the name of the person or company being checked. The time we receive your email is the time of cancellation.
3. When we refund in full
- Duplicate payment: you were charged twice for the same order.
- Payment taken but no order created, or money debited and the order failed.
- We cannot carry out the check at all, for example the record does not exist or the source is permanently unavailable, and we have not been able to give you any result.
- We cancel the order ourselves for a reason that is not your fault.
- You cancel before we begin work.
4. When we refund in part
- You ordered several checks and we could complete only some of them. We refund the ones we could not do.
- A check is stopped part-way for a reason outside your control. We keep the cost of the work already done and refund the rest.
5. When we do not refund
- The result is not what you hoped. A report that shows a discrepancy, an adverse record, or "unable to verify" after genuine effort is a completed service.
- The details you gave were wrong or incomplete and the check failed as a result. We will re-run it once you give us the correct details, and the re-run is charged again only if fresh fieldwork is needed.
- The person being checked refuses to co-operate, or withdraws consent after work has begun.
- The report has already been delivered.
- The order breached our Terms of Service, for example a check ordered without consent.
- Checks used within the free monthly allowance of the Address Verification API, which cost nothing.
6. How to ask for a refund
- Email contactus@ichek.info with the subject "Refund request".
- Include your order reference, the date of payment, the amount, and the reason.
- We acknowledge within 2 working days and decide within 7 working days, asking you for anything further we need.
Please ask within 30 days of the payment date.
7. How the money comes back
- Refunds go back to the original payment method. We cannot send a refund to a different card or account.
- Once approved, we process the refund within 5 to 7 working days. Your bank or card issuer may take a further 5 to 10 working days to show it.
- Refunds are made in Indian rupees. For payments made in another currency, the amount you receive may differ because of exchange rates and your bank's charges, which we cannot control.
- GST that has been charged is refunded along with the amount refunded.
- Bank or gateway charges on the original payment are not refundable where the payment partner has already deducted them.
8. API plans (Address API and KYC API)
- The free plans cost nothing, so there is nothing to refund. You can close the account at any time.
- Paid plans are prepaid for one month or one year and do not renew automatically. The plan runs to the end of the period you paid for; we remind you by email before it ends.
- If you change your mind, write to us within 7 days of paying and before you have used more than 10% of the plan's monthly checks, and we will refund the plan in full. After that we do not refund part-used periods, except where the service was unavailable for a long period because of a fault on our side.
- If you switch to another plan, the unused days of your current plan are carried over as extra days on the new one instead of being refunded.
- Checks already used are not refundable. Refunds go back to the original payment method, normally within 5 to 7 working days.
9. If you are not satisfied
Write to us first. We would much rather resolve the matter directly and quickly than have you raise a chargeback with your bank, which takes far longer. If you are still not satisfied after our decision, the dispute is handled as set out in our Terms of Service.
iSec Services Private Limited (trading as iChek Services)
CIN: U72200MH2001PTC294487 · GSTIN: 27AABCI0493D1ZU
607-608, Reliable Business Center, Anand Nagar, Jogeshwari (W), Mumbai - 400102, Maharashtra, India
Email: contactus@ichek.info · Phone: +91 97731 98381
Business hours: Monday to Saturday, 9 am to 6 pm IST (closed on the 2nd and 4th Saturday)